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Open Monday – Thursday, 7:00am – 5:30pm
134 Holiday Ct, Suite 302 Annapolis, MD 21401
local 410-224-2000 | toll-free 877-211-6700
Alliance Orthopedic

Warranty Policy

The warranty period for custom orthoses is three months for workmanship and materials. This warranty is void if the device has been adjusted, repaired or altered by anyone other than an employee of Alliance Orthopedic Labs or if the device or any of its parts have been subjected to misuse, negligence or accident.  Non-custom, off-the-shelf items come with a manufacturers’ warranty. 

Adjustments or repairs performed by the practitioner within the warranty period will be made at no charge.  Normal adjustments such as new straps, padding and minor modifications will be made on one occasion, at no charge, during the period of one year from the date of delivery.  There will be a charge for adjustments or repairs that are made as a result of abuse or undue rough wear, as well as normal wear for leatherwork, liners, and any additional adjustments, which are prescribed by a physician.  For pediatric patients, growth adjustments will be made at no charge as long as the patient is able to wear the brace. 

If there is a problem with the orthosis, it is in the patient’s best interest to communicate with the practitioner on a timely basis.  This will allow the practitioner to resolve the problem as efficiently and quickly as possible.  Failure to contact the treating practitioner or infrequent or non-use of a device may result in the patient’s need to be re-evaluated for appropriateness and fit of the device.  This situation does not absolve the patient from responsibility for payment. 

effective 2/14/2013